Items purchased are non-returnable and non-exchangeable unless they are defective, damaged, or faulty.

The item(s) must be returned in their original packaging, with tags intact, and accompanied by the invoice provided at the time of delivery.

For return requests due to quality issues, color discrepancies, incorrect products delivered, or size issues, ALDO will issue a full refund for the item(s) in the form of a voucher code equal to the amount paid. This voucher can be used for a new online order within 30 days of issuance.

In the case of faulty, damaged, or incorrectly delivered products, customers must contact us within 24 hours of delivery at customercare@aldoshoes.pk or via phone at +92 21 34389711/12.

A one-time exchange is allowed for any item purchased from ALDO within 14 days of receipt, provided the item is unused, unwashed, and unaltered.

Sale items are not eligible for exchange or refund. However, defective sale items will be exchanged or refunded according to the best available option.

Exchanges are only allowed for the same product. If the customer wishes to exchange for a different item, a voucher code will be issued for the paid amount, which can be used to place a new order at www.aldoshoes.pk.
Note: If the new item selected with the voucher code exceeds the original amount, the customer must pay the balance via COD or debit/credit card, depending on their preference.

For defects, it would be helpful to share photos with ALDO customer service at customercare@aldoshoes.pk when registering an online complaint or contacting us through social media.

Returns and exchanges must be sent to the address provided by ALDO, at the customer’s expense if the correct product was delivered. If the complaint is valid, ALDO will arrange a pickup for the return

Due to variations in monitor screens and lighting, the color or texture of the product may differ slightly from what appears on the screen. As a result, products cannot be exchanged for this reason.

For urgent queries, please contact us at:

Email: customercare@aldoshoes.pk

Mobile/Landline: +92 21 34389711/12

Or send us a message via our social media channels.